Remote Customer Support Advocate At Taskrabbit

About Taskrabbit

Taskrabbit is a marketplace platform connecting people with Taskers to help with everyday tasks like furniture assembly, handyman work, moving assistance, and more.

As a company, Taskrabbit celebrates innovation, inclusion, and hard work, with a collaborative and fast-paced culture. Together with IKEA, Taskrabbit aims to create meaningful earning opportunities while building relationships in communities around the world.

Highlights:

• Remote-first company with staff across the US and EU

• Named a 5-time Best Place to Work by BuiltIn in 2022

• Recognized by DataBird Journal for Diversity (#1 in 2019 & 2020) and Women (#4 in 2019, #1 in 2020)

About the Role

As a Customer Support Advocate, you’ll handle customer queries and aim to deliver a one-touch resolution experience. You’ll work closely with users via chat, email, or phone, while participating in team meetings, 1:1s, and company-wide learning opportunities.

• Employer: Taskrabbit
• Job Title: Customer Support Advocate
• Location: United States (Remote)
• Salary: $17.50/hour
• Job Type: Full-time
• Target Start Date: September 8, 2025

Responsibilities

• Assist users throughout their journey on Taskrabbit’s dual-sided marketplace

• Efficiently resolve user issues via live channels, meeting KPIs for satisfaction, productivity, and accuracy

• Build trust and go above and beyond to ensure a timely and appropriate first-time resolution

• Proactively support users to deliver exceptional service

• Take initiative in solving issues using sound judgment

• Identify patterns and provide feedback across teams

• Respond to new and urgent challenges with efficiency

• Be a customer advocate by identifying needs and driving improvements

• Perform other customer support duties as needed

Skills & Experience

• Minimum 1 year of customer service experience (handling complex issues)

• Familiarity with CRM tools preferred

• Excellent customer service qualities: empathy, courtesy, efficiency, confidence

• Strong typing and tech navigation skills

• Adaptability in a fast-paced, ever-changing environment

• Excellent verbal and written communication (grammar and spelling proficiency)

• Strong time management and reliability

• Comfortable with multitasking, ambiguity, and cross-team collaboration

• Full-time availability (40 hrs/week), including weekends and holidays

Compensation & Benefits

Base Pay: $17.50/hour
Total compensation includes: base pay + bonus + benefits + perks

You’ll love working at Taskrabbit because:

• Remote-First flexibility with regular in-person connection opportunities

• Supportive, talented, and diverse colleagues

• Inclusive culture — half of leadership are women, with above-average diversity

• Perks include:

  • Employer-paid health insurance

  • 401k match with immediate vesting

  • Flexible paid time off + 2 company-wide closure weeks

  • Taskrabbit product stipends

  • Wellness, productivity, and education stipends

  • IKEA discounts

  • Reproductive health support

(Note: Benefits vary depending on country of employment)

Commitment to Diversity & Inclusion

Taskrabbit is committed to equity and anti-racism through its hiring and internal culture. The company believes in breaking down systemic barriers and transforming lives one action at a time.

As an equal opportunity employer, Taskrabbit does not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, or veteran status. The company also provides reasonable accommodations for individuals with physical or mental disabilities and considers qualified applicants with criminal histories in accordance with applicable law.

How to Apply

Visit the official website for more information and to submit your application:
[Click here to apply]