Remote Customer Care Representative at loanDepot

Position Summary

Customer Care is loanDepot’s escalation team that acts on behalf of its CEO. This team is responsible for representing loanDepot in inquiries or complaints related to the loan origination process and the technology used to navigate that process.

• Employer: loanDepot
• Job Title: Customer Care Representative
• Location: Remote (US)
• Job Type: Full-time
• Salary: $19 – $22 per hour

Responsibilities

• Properly manage all escalated customer inquiries, complaints, and compliments related to the loan origination process.

• Review, investigate, and respond to Alleged UDAAP and Fair and Responsible Lending complaints, including Appraisal/Appraiser bias complaints.

• Ensure appropriate follow-up and resolution from the loan originations team, providing timely communication to customers.

• Escalate issues as required with a focus on customer retention and service.

• Screen inquiring consumers for LDLG qualifications before directing them to Sales leadership to ensure a seamless experience.

• Collaborate with IT to identify system improvements and recurring issues.

• Document customer technology issues in the ticketing system (ServiceNow).

• Document customer issues in the Customer Care complaint management system (Microsoft Dynamics 365).

Requirements

• Tech-savvy with a high-energy, adaptable attitude.

• Demonstrates excellence in internal and external customer service.

• Ability to learn quickly and retain information.

Why Work for #teamloanDepot

• Aggressive compensation package based on experience and skills.

• Inclusive, diverse, and collaborative culture.

• Work alongside passionate, purposeful, and customer-centric colleagues.

• Extensive internal growth and professional development opportunities, including tuition reimbursement.

• Comprehensive benefits package (Medical/Dental/Vision).

• Wellness programs supporting mental and physical health.

• Generous paid time off for both exempt and non-exempt positions.

About loanDepot

loanDepot (NYSE: LDI) is a digital commerce company serving customers throughout the home ownership journey. Since launching in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach, making it easier, faster, and less stressful to purchase or refinance a home. As the nation’s second largest non-bank retail mortgage lender, loanDepot offers a broad suite of lending and real estate services. Headquartered in Southern California with offices nationwide, loanDepot is committed to supporting its communities through philanthropic efforts.

The base pay for this role ranges from $19.00 to $22.00 per hour. Actual pay depends on your job-related knowledge, skills, qualifications, experience, and market location.

loanDepot is an equal opportunity employer and values diversity. They do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to Apply

For more details and to submit your application, visit the official website:
[Click here to apply]