Location: Southampton, United Kingdom
Job Type: Full-time
Salary: £26,000 – £30,000 per year
Overview of the Customer Service Assistant Role
My Village Stores is seeking a motivated and personable Customer Service Assistant to join our bustling Post Office and Convenience Store team in Southampton. This full-time position offers a competitive salary and opportunities for career growth within a welcoming, community-focused retail environment.
The successful candidate will play a vital role in delivering exceptional customer service, managing postal and retail transactions, and maintaining an inviting store atmosphere. If you thrive in a fast-paced setting and enjoy engaging with customers, this is the perfect job for you.
Why Join My Village Stores?
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Competitive salary package from £26k to £30k annually
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Attractive bonus scheme and commission pay opportunities
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Comprehensive company pension scheme
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Free on-site parking for staff convenience
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UK visa sponsorship available for eligible candidates
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Inclusive and supportive workplace culture
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Access to staff discounts on a wide range of store products
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Ongoing training and professional development programs
Key Responsibilities of the Customer Service Assistant
Customer Service & Sales Excellence
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Warmly welcome customers as they enter the store, creating a positive first impression.
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Assist customers with product inquiries, offering expert advice on postal services, retail items, and ongoing promotions.
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Efficiently process transactions, including cash handling, card payments, refunds, and exchanges.
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Handle customer concerns with patience and professionalism, ensuring a satisfactory resolution.
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Actively promote store offers and encourage upselling to enhance sales and customer satisfaction.
Managing Post Office Operations
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Provide expert assistance with a variety of postal services, such as sending parcels, purchasing stamps, and facilitating money transfers.
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Ensure all postal transactions comply with current postal regulations and security measures.
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Accurately process financial transactions including bill payments, banking services, and other related activities.
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Maintain meticulous records and documentation for postal services to ensure transparency and accuracy.
Retail Store Management and Maintenance
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Regularly stock shelves and rotate products to ensure fresh, appealing displays.
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Monitor stock levels and promptly report shortages to management to maintain inventory control.
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Maintain store cleanliness and organization, adhering to health and safety standards.
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Assist with receiving deliveries and restocking merchandise efficiently.
Teamwork and Staff Training
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Collaborate closely with team members to ensure seamless daily store operations.
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Participate in training sessions to stay current on postal regulations and retail procedures.
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Support new staff through mentorship and sharing of best practices, fostering a collaborative work environment.
Security and Compliance
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Follow strict store security protocols to minimize risks of theft and fraud.
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Ensure that sales of age-restricted products comply with legal requirements.
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Adhere rigorously to company policies related to health, safety, and data protection.
Essential Skills and Qualifications
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Previous experience in customer service, retail, or postal services is advantageous but not mandatory.
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Exceptional communication skills with a friendly and approachable demeanor.
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Strong numerical skills and ability to handle cash transactions accurately and responsibly.
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Basic proficiency in computer systems to process transactions and manage inventory.
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Ability to multitask and perform well in a fast-paced, dynamic retail environment.
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Customer-focused attitude with the capacity to remain calm under pressure.
Benefits and Career Growth Opportunities
At My Village Stores, we are committed to providing not just a job but a career pathway. Employees enjoy:
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A competitive salary with potential bonuses and commission to reward performance.
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Access to a comprehensive company pension plan to support your financial future.
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Generous staff discounts on a wide selection of store products.
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Free, convenient on-site parking to ease your daily commute.
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A supportive work environment fostering growth and learning.
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Opportunities for training and development in both postal and retail sectors.
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UK visa sponsorship for eligible international applicants, opening doors to exciting career opportunities in the UK retail market.
What to Expect Working at My Village Stores
Working at My Village Stores means joining a team dedicated to serving the local community with warmth and efficiency. Your role will be varied and engaging, combining elements of retail sales, postal service expertise, and customer relationship management.
You will build strong relationships with regular customers, ensuring they receive the best service possible, while also contributing to the smooth daily running of the store through teamwork and operational support.
Typical Work Schedule and Environment
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Full-time role with a Monday to Friday workweek.
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Occasional weekend shifts may be required to support store operations.
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Work takes place on-site at our Southampton store, allowing for direct customer interaction.
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A fast-paced, friendly environment where no two days are the same.
How to Apply for the Customer Service Assistant Position
If you are passionate about customer service and retail, and want to work in a dynamic environment with excellent career prospects, this could be the ideal opportunity for you.
Apply now to become a valued member of the My Village Stores team in Southampton!
Boost Your Career in Retail and Customer Service
Taking on the role of Customer Service Assistant at My Village Stores is a stepping stone to advancing your career in retail, postal services, or customer experience management. Gain practical skills such as:
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Advanced communication and interpersonal skills
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Cash handling and point-of-sale transaction expertise
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Inventory management and retail merchandising techniques
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Knowledge of postal regulations and financial transaction processing
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Team collaboration and leadership potential
These skills are highly transferable and can open doors to roles such as Store Supervisor, Retail Manager, or Postal Operations Coordinator.
Why This Role Stands Out
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Competitive salary and bonus structure: Your hard work and dedication are rewarded financially.
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Visa sponsorship available: Opens doors for international candidates seeking work in the UK retail sector.
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Community-oriented workplace: Work with a friendly team serving local customers daily.
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Comprehensive training: Gain postal and retail expertise, enhancing your future career opportunities.
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Flexible scheduling: While primarily Monday to Friday, weekend shifts ensure you have work-life balance options.
Conclusion: Apply Today and Start Your Career with My Village Stores
The Customer Service Assistant position at My Village Stores offers an exciting career opportunity in Southampton with excellent pay, benefits, and room for growth. If you are customer-focused, reliable, and eager to learn, apply now to join our welcoming team.
Take the next step in your retail career with My Village Stores — where your contribution truly matters, and your growth is supported.
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