Location: Leeds, West Yorkshire, United Kingdom
Employment Type: Full-Time, Permanent
Salary: £39,355 to £46,735 per annum
Certificate of Sponsorship (COS): Available
Application Deadline: Monday, 30 June 2025
About the Role: Client Relationship Manager at Leeds University Business School
The Client Relationship Manager position is a vital role within the Executive Education team at Leeds University Business School (LUBS). This role focuses on building and maintaining strong, strategic relationships with corporate clients, ensuring their evolving needs are met through tailored, high-quality learning solutions.
You will act as a trusted advisor, taking a consultative sales approach to understand organisational objectives, challenges, and development priorities. Working closely with clients, academic colleagues, and internal stakeholders, you will oversee the design and delivery of customised executive education programmes that drive measurable impact and long-term partnerships.
Why Choose University of Leeds?
The University of Leeds is a prestigious institution known for academic excellence and impactful research. The Business School is internationally respected for its innovative executive education offerings, shaping future leaders and organisations worldwide.
Joining Leeds means becoming part of a forward-thinking university committed to diversity, inclusion, and employee wellbeing. It offers excellent professional development opportunities and a collaborative work environment.
Key Responsibilities of the Client Relationship Manager
Build and Nurture Long-Term Client Partnerships
-
Develop strong relationships with corporate clients to understand their business needs, organisational goals, and learning objectives.
-
Act as the primary point of contact, managing expectations and ensuring exceptional client satisfaction and retention.
-
Use a consultative sales methodology to identify opportunities and tailor bespoke executive education solutions.
Collaborate with Academic and Internal Teams
-
Work closely with academics and programme designers to translate client requirements into detailed programme specifications.
-
Coordinate with marketing, finance, and operations teams to ensure smooth proposal development and delivery.
-
Ensure alignment of learning solutions with client strategy and evolving market trends.
Lead Proposal Development and Business Growth
-
Prepare high-quality business proposals, presentations, and contracts that effectively communicate value and ROI to clients.
-
Negotiate terms and contracts with a focus on mutual benefit and long-term partnership growth.
-
Identify upselling and cross-selling opportunities within the client portfolio.
Monitor Client Satisfaction and Programme Impact
-
Regularly review programme delivery feedback, client satisfaction surveys, and learning outcomes.
-
Proactively address issues, concerns, or changes in client needs with swift, effective solutions.
-
Maintain accurate records of client communications, contracts, and project milestones using CRM tools.
Essential Skills and Qualifications
Required Experience
-
Proven experience in client relationship management, preferably in executive education, professional training, or B2B services.
-
Strong track record in consultative sales and business development with corporate clients.
-
Experience managing complex projects involving multiple stakeholders and cross-functional collaboration.
Key Competencies
-
Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence senior-level executives.
-
Business acumen and a strong understanding of organisational learning and development trends.
-
Exceptional organisational and time management skills, able to juggle multiple priorities effectively.
-
Proficiency in CRM software and Microsoft Office suite (Word, Excel, PowerPoint).
Educational Requirements
-
A degree or equivalent qualification in business, marketing, education, or a related discipline is preferred.
-
Professional development or certification in sales, relationship management, or executive education is advantageous.
Salary and Benefits: What You Get in Return
Competitive Salary
-
Salary range from £39,355 to £46,735 per annum, commensurate with experience and qualifications.
Generous Holiday Allowance
-
26 days of annual leave plus approximately 16 bank holidays and university closure days, totaling up to 42 days off annually.
Pension and Financial Security
-
A generous pension scheme with a University contribution of 14.5% of your salary.
-
Life assurance for peace of mind.
Health and Wellbeing
-
Access to The Edge, Leeds’ state-of-the-art campus gym featuring a pool, sauna, climbing wall, cycle circuit, and multiple sports halls, with discounted membership for staff.
-
Comprehensive health and wellbeing support services.
Professional Development
-
Opportunities to participate in courses offered by the Organisational Development & Professional Learning team.
-
Support for career progression within the University and Business School.
Additional Perks
-
Access to on-site childcare facilities.
-
Staff shopping discounts and travel schemes.
-
An inclusive and supportive working environment promoting work-life balance.
Certificate of Sponsorship (COS) and Skilled Worker Visa Information
This position is eligible for sponsorship under the Skilled Worker visa route, enabling international applicants who meet visa requirements to work legally in the UK. Please note:
-
The salary offered aligns with G7 standards but first-time applicants may require salary concessions for visa eligibility.
-
For more detailed information on visa eligibility and requirements, visit the UK government website: www.gov.uk/skilled-worker-visa.
Why This Role Stands Out: Career Growth and Industry Impact
The Client Relationship Manager role at the University of Leeds offers unique exposure to the executive education sector, working alongside industry leaders and academia. This position enables you to:
-
Influence the design and delivery of high-impact learning programmes that shape leadership and organisational effectiveness.
-
Build a robust network of corporate clients and industry stakeholders.
-
Enhance your skills in consultative sales, strategic relationship management, and educational programme development.
Who Should Apply? Ideal Candidate Profile
-
Professionals with a background in client relationship management, business development, or sales within executive education or corporate training sectors.
-
Individuals passionate about education, leadership development, and fostering long-term business partnerships.
-
Candidates who thrive in a dynamic, collaborative environment and can adapt to evolving client needs.
-
Strong communicators capable of influencing senior stakeholders and delivering tailored business solutions.
How to Apply: Important Dates and Process
-
Applications close on Monday, 30 June 2025. Early applications are encouraged.
-
The selection process will involve an initial screening, followed by interviews that may include competency-based questions and scenario exercises.
-
Feedback will be provided promptly to candidates at all stages.
Embracing Diversity and Inclusion at University of Leeds
The University of Leeds champions a diverse and inclusive workforce. Applications are welcomed from all candidates regardless of age, ethnicity, gender identity, disability, sexual orientation, or background. The university is committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility.
The University of Leeds: A Workplace Where You Can Thrive
Leeds offers a vibrant, supportive, and innovative working environment, with a commitment to staff wellbeing, development, and work-life balance. The University fosters a culture of collaboration and respect, empowering employees to make a tangible impact in education and society.
Final Thoughts: Elevate Your Career as Client Relationship Manager at Leeds
This role offers a compelling blend of strategic client engagement, consultative sales, and executive education expertise within a prestigious academic institution. If you are a motivated professional ready to lead client partnerships and shape learning solutions that empower organisations, the University of Leeds is the ideal place to grow your career.
Apply Now for the Client Relationship Manager Position
Don’t miss this opportunity to join Leeds University Business School’s Executive Education team. Submit your application before 30 June 2025 and contribute to shaping future leaders through innovative client-centric learning solutions.
Join Telegram
Join WhatsApp