Location: Leeds, United Kingdom
Salary Band: NHS Band 7 (£46,148 to £52,809 per annum)
Contract Type: Full-Time, Permanent
Certificate of Sponsorship: Available for eligible applicants
Closing Date: 10 June 2025
Interview Date: 18 June 2025
Leeds Teaching Hospitals NHS Trust is currently seeking a dynamic and experienced Business Manager to join the Abdominal Medicine and Surgery (AMS) Clinical Service Unit. This position is tailored for healthcare professionals who excel in leadership, strategy, and operational management within complex and high-paced environments. The role plays a pivotal part in enhancing service delivery, advancing strategic goals, and maintaining robust financial and performance oversight.
This is more than a managerial role—it is an opportunity to contribute to the transformation and continuous improvement of patient services. As a Business Manager, you will work alongside senior clinical leaders and administrative colleagues, playing a key role in achieving performance targets, ensuring financial accountability, and fostering a culture of service excellence. International candidates requiring visa sponsorship are encouraged to apply, as the Trust is an approved sponsor.
Core Responsibilities
Strategic Development and Service Innovation
- Spearhead the CSU’s involvement in the Waste Reduction Programme, contributing to financial efficiency and long-term sustainability across multiple services.
- Analyse and optimise operational budgets to identify realistic savings opportunities without compromising patient care quality.
- Take the lead in shaping the long-term strategic direction of AMS services, including service redesign and pathway innovation to meet changing healthcare demands.
- Collaborate closely with the Clinical Director, Head of Nursing, and other senior figures to ensure local strategies align with broader Trust and NHS objectives.
- Use project management methodologies to plan, execute, and monitor innovation projects that enhance the CSU’s effectiveness and reputation.
Operational Leadership
- Develop, implement, and oversee detailed business plans aligned with the Trust’s corporate strategy, clinical targets, and statutory requirements.
- Take ownership of service performance tracking, ensuring that KPIs related to efficiency, access, and quality are routinely met or exceeded.
- Proactively manage patient flow and administrative processes to support a smooth and responsive patient journey through AMS services.
- Anticipate operational pressures and establish contingency plans to maintain service continuity and responsiveness to patient needs.
- Foster a culture of operational excellence through regular performance reviews, benchmarking, and continuous service evaluation.
Financial Oversight
- Draft, present, and deliver business cases to secure funding for service expansions, new equipment, or staffing improvements.
- Negotiate and monitor Service Level Agreements (SLAs) with a range of internal departments and external partner organisations.
- Maintain rigorous budget oversight by developing financial reports, managing cost centres, and ensuring funds are used effectively.
- Support CSU leaders in forecasting, budget setting, and expenditure tracking throughout the financial year.
Enhancing Patient Services
- Work collaboratively with clinical and administrative teams to refine patient access systems, booking processes, and waiting list management.
- Lead initiatives that directly improve patient experience by integrating feedback into quality improvement and service development projects.
- Coordinate with Quality Improvement teams and clinicians to develop evidence-based initiatives that drive improved patient outcomes and satisfaction.
- Champion equitable access to services and ensure that no patient group is disadvantaged by operational practices.
Workforce Management and Leadership
- Lead the recruitment, induction, and ongoing development of administrative and clerical teams, ensuring high performance and staff engagement.
- Undertake staff performance appraisals and supervision sessions, setting clear objectives aligned to team and Trust goals.
- Manage staffing challenges such as grievances, sickness absence, and disciplinary matters with fairness and consistency.
- Promote a positive workplace culture across geographically dispersed sites, maintaining effective communication, staff morale, and team cohesion.
- Contribute to workforce planning and succession strategies, ensuring the CSU is well-equipped to meet future challenges.
Governance, Risk, and Compliance
- Support and lead risk assessments, ensuring that operational practices comply with Trust policy, NHS regulations, and statutory requirements.
- Contribute to CSU preparedness for internal and external audits, inspections, and compliance reviews.
- Participate in emergency planning and response operations, such as Major Accident and Emergency (MAJAX) planning and seasonal surges.
- Maintain robust documentation and ensure incident reporting, root cause analysis, and follow-up actions are timely and effective.
Essential Skills and Attributes
Required Competencies
- Strong analytical and problem-solving capabilities with the ability to interpret complex data and develop practical solutions.
- Excellent communication skills, both written and verbal, to effectively liaise with multidisciplinary teams, senior management, and external partners.
- Demonstrated leadership and motivational skills in challenging or rapidly evolving healthcare settings.
- A proven record of delivering operational improvements and managing cross-functional projects.
- Knowledge and experience of performance metrics, quality assurance systems, and healthcare service benchmarking.
Preferred Competencies
- Ability to confidently deliver presentations to stakeholders and represent the CSU at Trust-level meetings and external events.
- Experience in leading digital transformation or introducing new technologies within healthcare services.
- Familiarity with key NHS software platforms and performance monitoring dashboards (e.g., NHS Digital, Tableau, ESR).
Qualifications and Experience
Essential Criteria
- A Bachelor’s degree or equivalent qualification in business administration, healthcare management, or a related field.
- A formal management qualification such as a postgraduate diploma or equivalent professional certification.
- Evidence of continuing professional development through training, certifications, or advanced study.
- Substantial experience in mid- or senior-level healthcare management, ideally within an NHS context.
- Demonstrated capability in financial control, operational planning, and service improvement.
- In-depth understanding of the UK healthcare system, including commissioning processes and key NHS targets.
Desirable Qualifications
- Master’s degree in business, health services leadership, or a related discipline.
- Prior hands-on experience managing large or complex NHS clinical service units.
- Certification in project management methodologies such as PRINCE2 or Agile.
Why Choose Leeds Teaching Hospitals?
Leeds Teaching Hospitals NHS Trust is one of the largest and most respected healthcare providers in the UK. Renowned for its teaching excellence, research, and patient-centred approach, the Trust is committed to developing the healthcare leaders of tomorrow. The AMS Clinical Service Unit exemplifies this vision by offering an inclusive, ambitious, and forward-thinking environment.
Our Core Values
- Patient-Centred: We prioritise the delivery of safe, compassionate, and tailored care for every patient.
- Collaborative: We believe in working together across roles, departments, and organisations to create positive outcomes.
- Fair: We treat every staff member and patient with respect, valuing diversity and promoting equity.
- Accountable: We take responsibility for our decisions and actions, ensuring the highest standards of service.
- Empowered: We support staff with the tools, training, and authority to lead innovation and improvement.
Professional Development and Benefits
- Competitive remuneration aligned to NHS Band 7 pay scales, with generous pension scheme participation.
- Access to structured professional development, leadership coaching, and mentorship programmes.
- Opportunities for secondments, job shadowing, and Trust-wide networking to broaden your experience.
- Comprehensive wellbeing initiatives, including employee assistance programmes, mental health support, and flexible working arrangements.
- Active inclusion and diversity networks and employee resource groups.
- Full support for international applicants, including visa sponsorship and relocation guidance where applicable.
Additional Information
Disclosure and Barring Service (DBS) Check
This position requires a standard Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order) 1975. All applicants must disclose relevant criminal convictions or cautions.
Certificate of Sponsorship and Visa Requirements
We welcome applications from skilled international professionals. A Certificate of Sponsorship will be provided to successful candidates requiring a Skilled Worker visa. In accordance with UK immigration legislation, overseas applicants must submit criminal record certificates for any country lived in for 12 months or more over the past 10 years.
For more guidance on this requirement, visit the UK Government website.
Job Reference and Work Location
- Job Reference: C9298-AMS-319
- Primary Work Location: St. James’s University Hospital, Beckett Street, Leeds, LS9 7TF
Apply Today
Are you a results-oriented, innovative, and compassionate healthcare leader ready to make a lasting impact? If so, Leeds Teaching Hospitals NHS Trust would be delighted to receive your application. This is your chance to play a central role in shaping the future of abdominal medicine services while advancing your career in a world-class healthcare organisation.
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