Customer Service Agent (Part-Time) at dnata – London Gatwick Airport

Launch Your Aviation Career

Become a vital part of exceptional passenger experiences at London Gatwick, one of the world’s busiest airports. As a Passenger Service Agent, you’ll transform routine travel moments into memorable ones for passengers from around the globe.

• Employer: dnata
• Job Title: Customer Service Agent (Part-Time)
• Location: United Kingdom
• Salary: Competitive
• Job Type: Part-time (20 hours/week, 4 fixed days)

What You’ll Do

• Deliver world-class service at passenger check-in with warmth and professionalism

• Navigate complex travel documentation accurately

• Process baggage efficiently

• Turn travel disruptions into positive passenger experiences

• Coordinate safe and timely boarding procedures

• Collaborate with gate operations and ground crews to ensure smooth passenger flow

What dnata Is Looking For

• Proven customer service experience, ideally in hospitality, retail, or transport

• Excellent communication skills to explain procedures and handle challenges diplomatically

• Flexibility to work varied shifts including early mornings, late evenings, weekends, and holidays

• Computer proficiency with the ability to manage multiple digital platforms

• Commitment to aviation safety and security standards

• Fluent English, both written and spoken

Desirable Skills & Experience

• Previous experience in aviation, airline, or travel industries

• Knowledge of airline check-in and reservation systems

• Additional languages, especially European languages, Hindi, Arabic, or Mandarin

• Formal training in conflict resolution or customer service

• Physical ability to stand for long periods

• Experience working in multicultural environments

Why Work at dnata?

• Safety-first culture prioritizing highest industry standards

• Comprehensive training and career progression opportunities globally

• Diverse and inclusive team representing dozens of nationalities

• Competitive benefits including pension and health packages

• Dynamic workplace where no two days are the same

• Make a real difference creating positive travel memories

• Work for a globally recognized aviation services leader

Position Details

This part-time role offers 20 hours per week over 4 fixed days, balancing work and life while building your aviation career.

Ready to Take Off?

If you’re passionate about delivering outstanding customer service and enjoy working in a fast-paced, flexible environment, dnata wants to hear from you!

How to Apply:

Visit the official website for more information and to submit your application:
[Click here to apply]