Part-time Store Colleague at Pets at Home

Job Overview

Store Colleague
This role is ideal for those who are passionate about pets and delivering exceptional customer service. As a Store Colleague, the position places you at the centre of Pets at Home’s pet care centres, helping ensure customers enjoy a standout experience that builds loyalty and connection to the brand.

• Employer: Pets at Home
• Job Title: Store Colleague
• Location: United Kingdom
• Salary: £12.21 per hour
• Job Type: Part-time (20 contracted hours)

Role Responsibilities

As a Store Colleague, your key responsibilities include:

• Exceeding customer expectations.

• Maintaining top-tier pet care standards.

• Supporting smooth store operations.

• Building meaningful relationships with customers to enhance their in-store experience.

What You’ll Bring

• Outstanding Customer Service: Ability to deliver attentive, personalised service that makes every customer feel valued.

• Strong Communication Skills: Capable of clear, effective communication in both verbal and written form.

• Effective Problem-Solving: Able to address customer questions and resolve issues efficiently.

• Eagerness to Learn: Demonstrates enthusiasm for continuous learning and self-development.

• Target Focus: Understands and contributes to achieving retail performance goals.

• Teamworking: Appreciates the role of collaboration in delivering customer satisfaction and achieving store goals.

• Adaptability: Willing to work flexible hours, including weekends and holidays, to meet customer needs.

Benefits

• Attractive hourly pay

• Paid holidays

• Additional leave for birthdays and special occasions

• 20% discount for colleagues in stores

• Discretionary annual bonus scheme

• Access to a range of discounts and benefits

• Opportunities for community-based charity work

• Clear pathways for career progression

About the Company

Pets at Home is built on a deep understanding and love for pets. The company recognises the value pets bring to people’s lives — from companionship to improved health — and strives to provide the highest standard of care.

Whether through retail teams, Vets for Pets, grooming services, or charitable initiatives, the mission is to serve pets and their owners with expertise, empathy, and commitment. Pets at Home colleagues, many of whom are pet owners themselves, share in that mission and passion.

How to Apply

Visit the official Pets at Home careers website for more information and to submit your application: Click here to apply