Desktop Technician (Certificate Of Sponsorship Available) At Northumbria Healthcare NHS Foundation Trust

Job Summary

Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times.

An opportunity has arisen for a Desktop Technician to join the Digital Services Team at Northumbria Healthcare NHS Foundation Trust.

Working as part of the Service Support Team, you will be responsible for resolving incidents recorded by the Service Desk. The post will be based at the Manufacturing and Innovation Hub premises in Seaton Delaval, providing on-site support for IT hardware and systems, as well as support services to other Trust sites such as:

• North Tyneside General Hospital

• Hexham General Hospital

• Northumbria Specialist Emergency Care Hospital in Cramlington

Please note: We reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Previous applicants need not apply.

Main Duties of the Job

The Desktop Technician role includes:

• Installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance

• Troubleshooting problem areas (in person, by phone, or email) and providing end-user assistance as needed

• Supporting Windows operating systems, desktop hardware, and Microsoft Office suites

• Liaising with other service delivery teams and third-party suppliers

• Providing customer-focused support and resolving issues in line with the Service Level Agreement

• Managing workload independently to meet response and resolution targets

Job Description

Job Responsibilities

• Provide timely and effective support for all PC equipment and software throughout client organisations

• Register, install, and configure new IT desktop equipment according to Trust standards

• Participate in project work and escalate unresolved incidents to the Senior Desktop Analyst

• Participate in the on-call rota and liaise with third-party suppliers for technical issues

• Troubleshoot and resolve Service Desk incidents within agreed terms of the Service Level Agreement

• Maintain accurate records of installations and disposals

• Analyse and resolve a range of incidents, including system errors, user issues, and network faults

• Administer desktop estate including asset management, endpoint security, and software deployment

• Document and maintain image/build library for desktop and laptop computers

• Manage inventory, license management, and software metering tools

• Comply with service security policies and ensure systems are secure

• Supervise and mentor junior staff in line with service values

• Undergo training and attend team/service meetings

• Assist in research projects as needed

Person Specification

Qualifications / Professional Registration

Essential:

• Relevant degree or demonstrable equivalent experience

Desirable:

• Continuing professional development

Experience and Knowledge

Essential:

• Specialist knowledge from degree-level education

• Experience of working to SLA targets and managing own workload

Desirable:

• Knowledge of network fundamentals and Microsoft-based server platforms

• Familiarity with ITIL Service Management

• Experience in coaching, mentoring, and quality improvement tools

Other Requirements

Essential:

• Valid driving licence and access to a car (or Trust personal lease vehicle) for work purposes

• The Trust will consider reasonable adjustments to the role for disabled candidates

About Us

We manage three major locality hospitals at:

• North Tyneside

• Wansbeck

• Hexham

Plus numerous smaller community hospitals and clinics from Tynemouth to Berwick on Tweed — covering one of the largest geographical areas in any NHS trust.

Our innovations include the Northumbria Specialist Emergency Care Hospital — the first of its kind in England.

We are committed to:

• High performance and staff support

• Clean air, affordable living, rich history, and a great work-life balance

• Prioritising both staff and patient experience

This is the Northumbria Way!
Please read applicant guidance notes before submitting your application.

Additional Information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a DBS submission to check for previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
For further information, visit the UK Visas and Immigration website.

From 6 April 2017, Skilled Worker applicants applying for entry clearance to the UK must provide a criminal record certificate for each country they have lived in continuously or cumulatively for 12 months or more in the past 10 years.
Adult dependants (over 18 years old) are also subject to this requirement.
Guidance can be found here: Criminal records checks for overseas applicants

How to Apply

Visit the official website for more information and to submit your application:
[Click here to apply]